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CINEM — Your Web Partner
AI Solutions

A chatbot that knows your business — not a generic FAQ widget

We train conversational AI on your documentation, product catalogue, pricing and past support tickets, then deploy it where your customers already are: your website, WhatsApp, Instagram, Messenger and your help desk. It answers accurately, escalates honestly when it doesn't know, and hands the human agent full context.

Outcomes

What you get out of it

  • First-line support volume reduced significantly
  • Instant responses in every timezone you sell into
  • Qualified leads captured outside business hours
  • Honest escalation instead of confident wrong answers
Deliverables

What's in the box

  • Knowledge base ingestion and cleaning
  • Retrieval-augmented bot configuration and tuning
  • Multi-channel deployment (web, WhatsApp, social, help desk)
  • Human handover routing with full conversation context
  • Multilingual support where required
  • Monthly accuracy review and retraining
Process

How we deliver ai chatbots

01

Ingest

We gather your docs, site content, product data and historical tickets, then clean and structure them for retrieval.

02

Tune

Tone, guardrails and escalation rules set to your standards, then tested against a hundred real questions.

03

Deploy

Live on your chosen channels with a human handover path that never leaves a customer stranded.

04

Improve

Monthly review of unanswered and escalated conversations, feeding straight back into the knowledge base.

Questions

What clients ask before starting

Will it invent answers?

It answers from your content and is instructed to escalate when confidence is low. We test that behaviour explicitly before launch and audit it monthly.

Which languages can it handle?

Any language your customers use. Multilingual deployments are common for clients selling across regions.

Where does our data go?

Into infrastructure you control, under a data processing agreement. We can deploy in a specific region if you have residency requirements.

Ready to talk about ai chatbots?

Send us the brief, the rough budget range and the deadline you're working to. We'll tell you honestly whether it's realistic before you commit to anything.

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